Windham/Raymond Adult Education

Elevate your career with our comprehensive Customer Service and Sales Certified Specialist Training. This course is designed to help you master essential customer service and sales skills, including understanding the customer life cycle, developing effective strategies to engage customers, assessing customer needs, and closing sales. You’ll also gain crucial workplace skills such as problem-solving, teamwork, interpreting customer body language, and strategies for increasing customer satisfaction and retention. Classes will meet in person once a week for 2 hours, with an additional 3 hours per week of lessons and homework. The training spans 7 weeks, with the final week dedicated to mock interviews with representatives from local businesses. Upon completion, a proctored 90-minute exam will be administered, leading to certification and a recognized credential in the industry.

The cost of the course is $149, but there are local agencies and business sponsors who will pay for you!