Customer service is now essential for business and all work organizations.  With the increase of technology, human interaction with customers becomes all the more important.  Whether it relates to retaining customers, serving your audience, or turning inquiries from potential customers into sales, good customer service is now one of the central factors in organizational success. Learn to improve your customer service skills to enhance your career skill set, improve productivity, and increase your organization’s success. You will also take away some extraordinary customer service techniques you won’t find anywhere else. CEUs/ILUs: 3.2, Length (in hours): 32, Price in USD $245.00

Delve into advanced techniques for detecting cyber threats, including anomaly detection, behavior analysis, and threat intelligence. Learn how to identify and respond to sophisticated attacks. Comprehend the role of threat intelligence in proactive cybersecurity measures.And gain expertise in analyzing and reverse-engineering malware. 

Explore the field of cybersecurity, including its history, importance, and core principles. Understand the various types of cyber threats and the fundamental concepts of information security.  Come away with a familiarity of the basic types of cyber threats.

Equip yourself with the foundational knowledge and advanced skills needed to safeguard networks, data, and systems from cyber attacks. Conquer the core principles of cybersecurity, develop strategies to protect networks, and gain hands-on experience in identifying and mitigating cyber threats. Come away with the essential tools and knowledge to succeed in the ever-evolving field of cybersecurity.

Includes:  Introduction to Cybersecurity, Network Security and Defense Strategies, Advanced Cyber Threat Analysis and Mitigation

Data Analysis is quickly becoming one of the most sought-after skills in the workplace.  Companies have vast amounts of data, but it is rare to have someone with the ability to analyze that data to see trends and make predictions. Add a whole new skill set to your portfolio, and make a big difference in the success of your organization by acquiring data analysis skills.  Begin with getting a basic understanding of how to analyze data in a business setting. Then learn how many of your business decisions involve comparing groups for differences. You will know the statistics behind these group differences and relationships. Finally you will find out how to perform inquiries that will be useful to your business or organization, and have the skill necessary to communicate these results through graphs and text that your fellow employees will understand. Whether your business is home based or a large company, this certificate will take you to the next level where important decision-making is concerned. Students need to have Microsoft Excel to complete this certificate.  This Certificate must be taken in the following order: Introduction, Intermediate, Advanced. CEUs/ILUs: 4.8, Length (in hours): 48, Price in USD $495.00

After taking this Advanced course in Data Analysis, you will be able to perform inquiries that will be useful to your business or organization and have the skill necessary to communicate these results through graphs and text that your fellow employees will understand.  Take the guesswork out of important company decisions and make decisions based on the statistically significant information.  Whether your business is home-based or a large company, this class will take you to the next level where important decision-making is concerned. CEUs/ILUs: 1.6, Length (in hours): 16, Price in USD $195.00

Data Analysis is quickly becoming one of the most sought-after skills in the workplace.  Companies have vast amounts of data, but it is rare to have someone with the ability to analyze that data to see trends and make predictions.  This course will give you a basic understanding of how to analyze data in a business setting.  Businesses look for candidates with an understanding of how to analyze the data they have been collecting; this course will help you start on that journey. CEUs/ILUs: 1.6, Length (in hours): 16, Price in USD $195.00

Come get a fundamental yet advanced introduction to eMarketing, including improving email promotions, analyzing your web site traffic, doing search engine optimization, and how to successfully employ online advertising. Relevant for any type of organization, including businesses, companies, non-profits, and government agencies.  No eMarketing experience or expertise is necessary.  If you are already at an advanced level, your instructors are experts and can provide the latest most advanced information and answer your toughest questions. 

CEUs/ILUs: 4.8Length (in hours): 48Price in USD $495.00